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Satisfying our customers is a business
philosophy that we respect, practice, and emphasize in our
business.
Need to Return a product?
To return a product at
Gibson's Music, you'll need to request a Return Merchandise
Authorization (RMA) number. This can be done by contacting our
service department at
service@gibsonsmusic.com,
or by telephone. NO returns of any type will be accepted without
an RMA.
To request an RMA:
By phone: 1-606-555-1212
Monday - Friday: 7 a.m. - 9 p.m. CT
Saturday: 9 a.m. - 5 p.m. CT
By e-mail:
service@gibsonsmusic.com
We'll need the following information to authorize your
return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general,
Gibson's Music
accepts returns on merchandise from select manufacturers within
30
days. However, Gibson's
Music
reserves the right to authorize product returns
beyond 30 days from the invoice date. IF the product is accepted
after 30 days, credit will be issued toward one of the
following:
-
FUTURE PRODUCT PURCHASES
-
A FULL CASH REFUND
-
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON
RETURNED ITEMS. Customers
are responsible for all shipping charges back to
Gibson's Music
on returned items, and
Gibson's Music
will pay the shipping charges on the
replacement or exchange item(s) going back.
-
SEND YOUR RETURN VIA COURIER TO THE
ADDRESS BELOW: AND
Gibson's Music
WILL COVER THE SHIPPING CHARGE
Returns within 30 days from invoice date can be
for exchange, replacement refund or credit at
Gibson's Music
discretion. Please be aware that specific manufacturers have
more restrictive return policies.
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